Team-TrakFrequently Asked Questions
Everything you need to know about Team-Trak — how it works, how to get started, and what to expect.
Team-Trak is built for any business with staff working shifts or visiting sites: cleaning companies, restaurants and hospitality, healthcare and care providers, construction and trades, field technicians, and short-term rental hosts. It works for small teams and multi-site operations alike, with verified check-ins and automatic timesheets in one place, and client invoicing on the Professional plan.
No. With Team-Trak, your team checks in and out using GPS from their phone. QR codes are optional and can be used at selected locations. If you use one, it can be placed discreetly in an agreed location accessible to your team.
You create your Team-Trak business account with your name, business name, email and a password. You're then taken straight into a practice visit: you check in at your current location exactly as your staff will, and see the verified record it creates, with nothing to set up first. The 7-day trial needs no credit card, so you won't be charged when it ends; you only choose a plan if you decide to continue.
When a worker arrives at a job site, they open the Team-Trak app and tap to check in. Team-Trak checks their phone's GPS against the job site's location and records the time, and they do the same when they leave. It takes seconds and gives you a verified record of the visit. If you add an optional QR code at a location, your team scans it when arriving and leaving.
For your regular team, the Team-Trak mobile app provides the smoothest experience. For temporary workers, contractors or one-off tradespeople, no app or login is needed: you can text or WhatsApp them a unique schedule link, and they clock in via GPS from their phone's browser.
Team-Trak has three plans: Starter at $19/month (5 active users included, +$5 per extra active user), Growth at $59/month (20 active users included, +$4 per extra active user), and Professional at $99/month (50 active users included, +$3 per extra active user). Larger teams can get custom Enterprise pricing. Every plan starts with a 7-day free trial and no credit card is required.
Team-Trak only bills you for workers who complete at least one verified check-in during the billing cycle. Employees who are added but never scheduled, on leave or otherwise inactive that month cost nothing, so temporary and casual staff only add to your bill in the months they actually work.
Team-Trak Starter covers the full operational workflow: scheduling, employee, client and property management, GPS check-ins with optional QR codes, automatic timesheets, a basic dashboard and exception alerts. Growth adds site photos, payroll exports, advanced reporting, QuickBooks integration and invoice exports for Xero and Zoho. Professional adds automated invoicing, multiple manager accounts, branch and location management, API access, priority support and advanced operational reporting.
No. You can have your Team-Trak account running in under 10 minutes. Add your clients and job locations, schedule the work, and invite your team. They check in and out with GPS from their phone, so there is nothing to print or install. If you want an on-site check at particular locations, you can add a QR code there later.
No. Team-Trak is not a background tracker. It only takes a GPS snapshot at the exact moment of clock-in and clock-out to verify the worker is at the client's property. It does not track their location before, during or after their shift.
Yes, on the Team-Trak Growth and Professional plans. Once you approve timesheets, you can export payroll data, sync invoices to QuickBooks, or download invoice files ready to import into Xero or Zoho, without manual data entry. Automated client invoicing is available on the Professional plan.